Orders shipped with the "Free Shipping" method are shipped using the most economical method, and may not contain tracking information.
Orders that are shipped to countries outside of Canada may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customer's responsibility and may be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area.
It is the buyer’s responsibility to ensure that the product can be lawfully imported to the destination country. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
BIAB Orders: Because all of our BIAB's are custom made, we ship them once per week. For this reason, all orders that include the purchase of a BIAB will be shipped on the following Monday. Please ensure that your order is placed by 5:00PM EST on Friday to be sure it will ship on the following Monday.